People Love You: The Real Secret to Delivering Legendary Customer Experiences
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They are advocates for their customers. And they believe that by helping their customers reach their goals, they will reach their own. They are emotional, irrational and human. They feel fear and stress.
People Love You: The Real Secret to Delivering Legendary Customer Experiences by Jeb Blount
They are overworked and underpaid. They are time starved. They have ambition and goals. They have an insatiable need to feel important and appreciated. They have families and priorities.
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He was able create, from our chaos, a disciplined, transparent sales process that has generated massive pipeline and revenue improvements. I was impressed with how Jeb tailored his presentation to fit our needs. It was the right message, delivered at the right time, in the right way.
People Buy You was amazing!
People Love You: The Real Secret to Delivering Legendary Customer…
Delivering a Legendary Customer Experience Time: Keynote Overview In this thought provoking keynote, your Jeb challenges your audience to rethink customer experience and how they manage their emotions around customers. Outcome This keynote transforms the way your audience members view customers. Customer experience is the real secret to sustainable long-term growth and profitability Why it is important to seek out and close customer experience gaps The 1 principle of customer experience and why this must be accepted first The three components of customer experience Why everyone in the organization owns customer experience.
How We Anchor Learning Sales Gravy University gives your audience on-going and personalize access to an entire library of content and resources designed to anchor the Fanatical Prospecting message and make it stick.
- Customer EQ | Keynote | Jeb Blount.
- About the author.
- Colección de novelas (Spanish Edition).
- Hidden Pearls - Opportunities in Problems.
- People Love You: The Real Secret to Delivering Legendary Customer Experiences.
Delivering a Legendary Customer Experience. Book Jeb for Your Meeting. Delivering a legendarycustomer experience has emerged as the single most importantcompetitive advantage for companies across all industries. In People Love You you'll learn the real secrets ofcustomer experience including: The rubber hits the road withaccount managers, project managers, sales professionals, andcustomer service professionals--the people most connected tocustomers--who are on the frontlines of customer experience.
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They build unique and enduring emotional connections with customersthat creating long-term revenue and profit streams. In PeopleLove You , human relationship guru, Jeb Blount, gives you apowerful playbook for interacting with customers in a way thatcreates deep, enduring, visceral connections that withstandrelentless economic and competitive assaults. Published January 25th by Wiley first published January 22nd To see what your friends thought of this book, please sign up.
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This book is not yet featured on Listopia. Jul 18, Kelly Mcquiston rated it really liked it. Quick read with great reminders that should seem obvious and yet are likely forgotten by those of us in the customer experience industry as we get mired in our daily workload. Dec 06, Nicholas Why rated it liked it. Not that you didn't already realise some of the things being written about in this book but u get reaffirmation. If u have reasonably high EQ, these techniques act as good reminders.
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If u need to have 1 take away: Listening to customers will get u everywhere. Sorry to say but nothing new to learn for me except some positive sayings and quotes which I can reflect.
No recommend for this book. This book is a good guide to some basics of customer service. Anyone who is familiar with the topic though could probably skip this one. A basic customer service book.