Smart Business Systems for the Optimized Organization

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Existing processes and design of new process for various applications must synchronize and not cause major outage or process interruption. Modeling takes the theoretical design and introduces combinations of variables e. It may also involve running "what-if analysis" Conditions-when, if, else on the processes: Business process execution is broadly about enacting a discovered and modelled business process.

Enacting a business process is done manually or automatically or with a combination of manual and automated business tasks. Manual business processes are human-driven. Automated business processes are software-driven. Business process automation encompasses methods and software deployed for automating business processes.


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Business process automation is performed and orchestrated at the business process layer [21] or the consumer presentation layer [22] of SOA Reference Architecture. While the emerging robotic process automation software performs business process automation at the presentation layer, therefore is considered non-invasive to and de-coupled from existing application systems. One of the ways to automate processes is to develop or purchase an application that executes the required steps of the process; however, in practice, these applications rarely execute all the steps of the process accurately or completely.

Another approach is to use a combination of software and human intervention; however this approach is more complex, making the documentation process difficult. In response to these problems, companies have developed software that defines the full business process as developed in the process design activity in a computer language that a computer can directly execute.

Process models can be run through execution engines that automate the processes directly from the model e. However, automating a process definition requires flexible and comprehensive infrastructure, which typically rules out implementing these systems in a legacy IT environment. Business rules have been used by systems to provide definitions for governing behavior, and a business rule engine can be used to drive process execution and resolution. Monitoring encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance of one or more processes can be provided.

An example of this tracking is being able to determine the state of a customer order e. In addition, this information can be used to work with customers and suppliers to improve their connected processes. Examples are the generation of measures on how quickly a customer order is processed or how many orders were processed in the last month. These measures tend to fit into three categories: The degree of monitoring depends on what information the business wants to evaluate and analyze and how business wants it monitored, in real-time, near real-time or ad hoc.

Process mining is a collection of methods and tools related to process monitoring. The aim of process mining is to analyze event logs extracted through process monitoring and to compare them with an a priori process model. Process mining allows process analysts to detect discrepancies between the actual process execution and the a priori model as well as to analyze bottlenecks.

Predictive Business Process Monitoring [25] concerns the application of data mining, machine learning, and other forecasting techniques to predict what is going to happen with running instances of a business process, allowing to make forecasts of future cycle time, compliance issues, etc. Techniques for predictive business process monitoring include Support Vector Machines, [26] Deep Learning approaches, [27] and Random Forest.

Process optimization includes retrieving process performance information from modeling or monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements; and then, applying those enhancements in the design of the process. Process mining tools are able to discover critical activities and bottlenecks, creating greater business value. Business process reengineering BPR has been used by organizations to attempt to achieve efficiency and productivity at work.

A market has developed for enterprise software leveraging the business process management concepts to organize and automate processes. The recent convergence of these software from distinct pieces such as business rules engine , business process modelling , business activity monitoring and Human Workflow has given birth to integrated Business Process Management Suites. However, standalone integration-centric and document-centric offerings have matured into separate, standalone markets. While the steps can be viewed as a cycle, economic or time constraints are likely to limit the process to only a few iterations.

This is often the case when an organization uses the approach for short to medium term objectives rather than trying to transform the organizational culture. True iterations are only possible through the collaborative efforts of process participants. In a majority of organizations, complexity requires enabling technology see below to support the process participants in these daily process management challenges. To date, many organizations often start a BPM project or program with the objective of optimizing an area that has been identified as an area for improvement.

However, some corporations with the culture of best practices do use standard operating procedures to regulate their operational process. BPM is now considered a critical component of operational intelligence OI solutions to deliver real-time, actionable information. This real-time information can be acted upon in a variety of ways — alerts can be sent or executive decisions can be made using real-time dashboards. These reflect the key aspects of the software development and delivery process:. DevOps has a broader scope and centers around Organizational change, specifically, to support greater collaboration between the diverse types of workers involved in software delivery.

We bring these newest principles of DevOps into play with a close interaction between the Operational aspect of a delivery and the Development of the solution for the client. In essence, DevOps takes Agile methodologies to the next logical progression with a close harmony between Dev and Ops for a smoother and more efficient client solution delivery.

Freeing IT solutions from the physical, OIT offers cloud solutions that are flexible, dynamic, and secure. Specialized automation and integration that enhance efficiency through the core feature of elasticity. Accessibility is at your fingertips backed by a vast network of resources. Freedom from heavy infrastructure costs and related shortfalls makes this the best move forward for any enterprise that is looking ahead.


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As an IT technology consulting company, we proactively gain insights into leading and emerging technologies to meet the ever-growing needs of clients. The J2EE platform provides a framework for developing and deploying web services on the Java platform with. Drivers reinforced the desperate need for solutions that would. OIT delivered a mobile solution to facilitate efficient output and provided a value add in the lives of professional truck drivers.

OIT built the app to enable the Client to securely allow their users to enrol and create user accounts with identification information such as biometric scans for benefits that optimize travel, recreation, and other similar aspects. Some of the features provided are —. The highest level of security was executed through servers deployed in the cloud with easy functionality and access provided to the end user. Everyone books online today: The App is an online, efficient, real-time, collaborative appointments management system for medical practices. It can be used with any local practice management software.

The application uses today's technology to help busy patients and cost-concerned practices meet their goals. The scope of this project required workflow restructuring, testing, and many rounds of communication to deliver a field-force mobile application that Client technicians use for their maintenance and delivery shifts. The Client is a global internet services provider with smart technologies and across-the-board plans and services.

business process management (BPM)

OIT provided the Client with a complete mobile strategy and phased development of an internal-facing mobile application to support the workforce through iOS-and Windows based smartphones and tablet devices. The Client is a global leader for high-speed satellite Internet providing built-in Smart Technologies that make the Internet experience faster, more efficient, convenient, and flexible. They offer a range of plans to suit any budget.

They launched in May , enabling residential customers to buy satellite internet services for their homes and businesses. The Client operates as an umbrella in the real-estate sector starting from residential and commercial properties to consulting and valuation services. They also face challenges such as customer engagement and acquisition.

Smart Business Systems for the Optimized Organization

CRM solutions were developed with a complete picture of the sales pipeline and existing customers. Referring to this, the client could identify and target individuals with the greatest potential for future sales. There was no proper centralized personnel attendance monitoring in various wards, zones, or stations. Tracking of waste management through the dashboard provides a preview of the complaints raised and resolved. OIT implemented robust architecture to utilize the latest and proven technology concepts and help the civic authority and the citizen achieve the best results.

The Client is a strategic alliances organization that crosses global boundaries to enable the manufacturing industry to connect, build, and grow together. OIT supported the Client at their emergency management agency with a web and mobile development program. As the web team development lead, OIT worked closely with the product owner and stakeholders for a fully responsive redesign effort.

The implemented solution is helping emergency managers or any emergency stakeholder affected civilians, police, firemen, non-government organizations NGOs , citizens etc. Client Centric Investment in user journeys helps OIT identify functionalities that focus on client requirements. Agile We follow the Agile framework to develop products in short sprint cycles with an emphasis on continuous feedback and a time-bound approach in the implementation of solutions incrementally.

Focused We help corporations maximize their business potential via the scalable processes of design, development, and deployment of customized solutions. What We Do We add value to the client organization through design, development, and effective deployment of innovative technology solutions. Dynamics CRM OIT enables the client with a degree view of its customers facilitating them in engaging with the customer across all touch points - from sales to service, marketing to field service - by using Microsoft Dynamics CRM.

Why a CRM solution? CRM tools make the customer-facing functions of business easier.

They help you, Centralize consumer data Automate sales and marketing interactions Provide actionable business insights Make communications smoother, more effective Track sales opportunities Analyze data Optimize customer service Running a successful business is not a simple task. Our services span the following application lifecycle stages: First, second, third line, and on-call support. Software quality assurance Configuration management Build management Development support Implementation and migration Environment management Database and operating system administration Integration management Acceptance into service Performance modeling Security testing In-Life Services: Proactive monitoring 1st, 2nd, and 3rd Line Support Service management Performance and capacity monitoring Post implementation testing Customer dissatisfaction Data migration and system closure Deployment management Performance modeling Security testing Our teams bring in business focus and ensure that all initiatives are well aligned to customer objectives, delivering operational and cost benefits.

Happier, more productive teams Higher employee engagement Greater professional development opportunities Business benefits: These reflect the key aspects of the software development and delivery process: Code — Code development and review, version control tools, code merging.

Build — Continuous integration tools, build status. Test — Continuous testing tools that give feedback on business risks. Package — Artifact repository, application pre-deployment staging. Keep these factors in To effectively monitor hybrid cloud infrastructure -- without being overloaded with data and alerts -- IT teams need to rethink Azure Cloud Shell's browser-based model frees IT teams from installation headaches but presents some formatting and timeout IAM is at the heart of an organization's security strategy.

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To develop a strong IAM strategy, it's important to stay on top of Mobile device management can be a challenge for IT admins. Discover one vendor's approach and how security can make or break an Learn the benefits and discover how to As part of vSphere 6. The Nvidia and VMware partnership Data center infrastructure management is one way to track security patches and unauthorized hardware access. There are a few Hone your BPM techniques. This was last updated in April Related Terms AI artificial intelligence AI artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.

Login Forgot your password? Submit your e-mail address below. We'll send you an email containing your password. Your password has been sent to: Please create a username to comment. The "Business Process Models" video gives a quick intro at www.